Refund policy
We love our Velorya™ trimmer and we're confident you will too! In case things don't go as planned, our return and refund policy is designed to make things as easy as possible for you.
30-Day Money-Back Guarantee If you're not completely satisfied with your Velorya trimmer for any reason, simply contact us within 30 days of receiving your order and we'll make it right — no questions asked, no hassle.
How to Return
- Email us at support@velorya.com with your order number and reason for return
- We'll respond within 24 hours with your return instructions
- Once we receive the item, your refund will be processed within 3–5 business days
Conditions
- Item must be returned in its original packaging
- Item must be unused or faulty — we cannot accept used items for hygiene reasons
- Return shipping costs are covered by the customer unless the item arrived damaged or faulty
Damaged or Faulty Items If your trimmer arrives damaged or stops working within 30 days, we'll send you a free replacement immediately — no need to return the original. Just send us a photo and we'll sort it straight away.
Still Have Questions? Reach out to our support team at support@velorya.com — we reply within 24 hours, Monday to Friday.