Shipping policy

Here's the updated shipping policy:

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🚚 Shipping Policy

We want your Velorya trimmer to reach you as quickly as possible. Here's everything you need to know about our shipping process.

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📦 Free Shipping on All Orders Every single Velorya order ships completely free — no minimum spend, no hidden fees. What you see at checkout is what you pay.

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⚙️ Order Processing All orders are processed within 1–3 business days of purchase. You'll receive a confirmation email the moment your order is placed, and a second email with your tracking number once it's dispatched.

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🌍 Estimated Delivery Times

Delivery times are estimates and may vary during peak periods such as holidays and sales events.

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📍 Order Tracking Every order includes full tracking. Once your order ships, you'll receive a tracking link via email so you can follow your parcel every step of the way. You can also track your order anytime using the Track Your Order page on our website.

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❓ My Order Hasn't Arrived — What Do I Do? If your order hasn't arrived within the estimated timeframe, please contact us at support@velorya.com with your order number. We'll investigate immediately and either locate your parcel or send a free replacement — whichever is faster for you.

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📦 Lost or Stolen Parcels All Velorya orders are fully insured. If your parcel is lost in transit, we'll resend your order at absolutely no cost to you. Your purchase is always protected.

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🔄 Wrong Address? Please double-check your shipping address before placing your order. If you've made a mistake, contact us at support@velorya.com within 12 hours of purchase and we'll do our best to update it before dispatch.

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Still have questions? Email us at support@velorya.com — we reply within 24 hours, Monday to Friday. We're always happy to help.

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